Ordering Guide

We appreciate your interest in ordering from Steiga Refrigeration. We aim to make the ordering process as simple and convenient as possible. Please follow the steps below to place your order:

1. Browse Our Products: Visit our website at steiga.co.ke/shop
2. to explore our range of refrigeration products. You can use the search bar or navigate through the different categories to find the specific item you are looking for.
3. Product Selection: Once you have found the desired product, click on it to view more details, including specifications, pricing, and availability. If applicable, select the preferred size, color, or model before proceeding.
4. Add to Cart: Click the “Add to Cart” button to add the selected product to your shopping cart. You can continue browsing and adding more items to your cart or proceed to checkout.
5. Alternatively: Order via Whatsapp. This will direct you to whatsapp where you can chat directly with a sales representative and get the best price quote.
6. Review Your Cart: To review the items in your cart, click on the shopping cart icon usually located at the top right corner of the website. Ensure that all the selected products, quantities, and prices are accurate. You can make any necessary adjustments at this stage.
7. Proceed to Checkout: Once you are satisfied with your cart, click on the “Checkout” or “Proceed to Checkout” button to initiate the checkout process.
8. Provide Shipping Information: Enter your shipping address, including your full name, delivery address, city, postal code, and contact information. Double-check the accuracy of the provided details to ensure smooth delivery.
9. Select Shipping Method: Choose your preferred shipping method from the available options. The shipping cost, estimated delivery time, and any additional details will be displayed for your reference.
10. Payment: Select your preferred payment method from the available options. We offer various payment options, including credit/debit card, mobile money, or bank transfer. Follow the provided instructions to complete the payment process securely.
11. Review Order Details: Before finalizing your order, carefully review all the provided information, including the selected products, shipping address, shipping method, and payment details. If everything is accurate, proceed to place your order.
12. Order Confirmation: After successfully placing your order, you will receive an order confirmation email containing the details of your purchase. This email will serve as proof of your order and will include an order number for future reference.
13. Order Processing and Shipment: Our team will process your order, prepare the products for shipment, and provide you with regular updates on the status of your order. Once your order is shipped, you will receive a shipping confirmation email with tracking information, if applicable.

If you encounter any difficulties or have any questions during the ordering process, please don’t hesitate to contact our Customer Service at 0726 063 169 or email us at info@steiga.co.ke. Our dedicated team will be happy to assist you.

Thank you for choosing Steiga Refrigeration. We appreciate your business!